Shipping & Delivery Policy

Winga

Last Updated: 6/14/2026

1. Introduction

This Shipping & Delivery Policy explains how orders placed on the Winga mobile application and website ("Platform") are processed, dispatched, and delivered across the United Republic of Tanzania. By placing an Order on Winga, you agree to the terms set out in this Policy, in addition to our Terms and Conditions.

As Winga is a multi-vendor marketplace, delivery is carried out either by individual Sellers, Winga's own delivery network, or third-party Delivery Partners, depending on the Seller and the delivery option selected at checkout.

2. Delivery Coverage Areas

Winga delivers to locations across Mainland Tanzania and Zanzibar, subject to the delivery zones supported by each Seller. Coverage is generally categorised as follows:

• Zone A — Dar es Salaam and immediate surrounding areas (e.g., Kinondoni, Ilala, Temeke, Ubungo, Kigamboni)
• Zone B — Major regional cities (e.g., Arusha, Mwanza, Dodoma, Mbeya, Morogoro, Tanga, Zanzibar Town)
• Zone C — Other districts and rural areas

Available delivery options and estimated delivery times for your specific address will be displayed at checkout before you confirm your Order. If a Product cannot be delivered to your selected address, this will be indicated before payment is made.

3. Order Processing Time

After an Order is confirmed and payment is successfully received (or accepted for Cash on Delivery), the Seller is required to process and hand over the Order to the delivery service within the timeframe stated on the Product page, typically 1–2 business days unless otherwise specified (for example, for made-to-order or custom items, which may take longer).

Order processing times do not include weekends and public holidays in Tanzania unless otherwise stated by the Seller.

4. Estimated Delivery Timeframes

Estimated delivery times (from dispatch) are as follows:

These timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to factors including, but not limited to, weather conditions, road accessibility, public holidays, regional logistics availability, and order volume during promotional periods.

5. Delivery Charges

Delivery charges are calculated based on the delivery location, the size/weight of the Product(s), and the Seller's individual shipping rates. Applicable delivery charges will be displayed at checkout before payment is confirmed.

Some Sellers may offer free delivery promotions on qualifying orders, which will be clearly indicated on the Product page or at checkout.

6. Delivery Methods

6.1 Standard Home Delivery — Products are delivered directly to the address provided by the Buyer at checkout, either by the Seller's own delivery team or by Winga's Delivery Partners.

6.2 Mtaa Agent Pickup Points — In selected areas, Buyers may choose to have their Order delivered to a nearby designated pickup point ("Mtaa Agent") for collection at their convenience. Buyers must collect Orders from pickup points within 5 days of arrival notification. Orders not collected within this period may be returned to the Seller, and a re-delivery or restocking fee may apply.

6.3 Group Buying ("Nunua Pamoja") Delivery — Orders generated from a successful Group Buying deal follow the same delivery options (home delivery or pickup point) selected by each Buyer at the time of joining the deal. Delivery for Group Buying orders begins only after the deal is filled and payment has been processed for all participating Buyers, which may result in a longer combined processing time than standard orders.

7. Order Tracking

Once your Order has been dispatched, you will be able to track its status through the "My Orders" section of the Winga app, including order statuses such as Processing, Dispatched, Out for Delivery, and Delivered. You may also receive SMS or push notifications at key stages of the delivery process.

8. Multiple Sellers in One Order

If your Order contains Products from multiple Sellers, each Product may be shipped separately and may arrive at different times, depending on each Seller's location and processing time. You will be able to track each shipment individually within the "My Orders" section.

9. Failed or Unsuccessful Delivery Attempts

If a Delivery Partner is unable to complete delivery due to an incorrect address, an unreachable phone number, or the Buyer's unavailability, the following will apply:

• A second delivery attempt will be made within [Insert Number, e.g., 1–2] business days.
• If delivery fails after [Insert Number, e.g., 2] attempts, the Order may be returned to the Seller, and the Buyer will be notified.
• For Cash on Delivery orders that are returned due to failed delivery, repeated failed deliveries may result in restrictions on future Cash on Delivery orders for that account.

It is the Buyer's responsibility to ensure that the delivery address, phone number, and any landmark details provided at checkout are accurate and complete. Winga and its Delivery Partners are not liable for delays or failed deliveries resulting from incorrect information provided by the Buyer.

10. Inspection at the Point of Delivery

Buyers are encouraged to inspect the package for visible damage at the point of delivery, where reasonably possible. If the package appears damaged or tampered with, you may decline to accept the delivery and should report this immediately to Winga customer support, referencing your Order number.

11. Delays Beyond Our Control

Winga and its Delivery Partners shall not be held liable for delays caused by circumstances beyond reasonable control, including but not limited to severe weather, road closures, fuel shortages, strikes, civil disturbances, government restrictions, or other events of force majeure. In such cases, we will make reasonable efforts to keep you informed of significant delays affecting your Order.

12. International Shipping

At this time, Winga does not support international shipping. All Products listed on the Platform are intended for delivery within the United Republic of Tanzania only, unless explicitly stated otherwise by a specific Seller.

13. Contact Us

For questions regarding shipping, delivery delays, or to report an issue with your delivery, please contact:

Winga Customer Support Email: support@wingaapp.co.tz Phone / WhatsApp: 0619692983 In-app: Help Centre → My Orders → Contact Support

This Shipping & Delivery Policy should be read together with Winga's Terms and Conditions and Return Policy. Winga reserves the right to update this Policy from time to time, with changes effective upon posting to the Platform.